Cancellation Before Service Provision
The customer may cancel an order and request a refund before the service is provided. The paid digital access service is considered provided when paid access is activated for the customer's store for 30 days.
When Refund Is Possible
Refunds may be considered in these cases:
- paid access was not activated after a successful payment due to a technical issue;
- payment was made by mistake;
- duplicate/repeated payment was made;
- the Seller/Service Provider cannot provide the service for technical or other reasons.
How to Request a Refund
To request a refund, the customer must email support@invohawk.com and include:
- customer email;
- WooCommerce store domain;
- payment date;
- payment amount;
- reason for the request.
Review and Processing Time
Requests are reviewed within 5 business days. If approved, refund is made using the same payment method.
If the goods (service) were paid for by a bank card through the website, the refund is made to the card from which the payment was made. The period for receiving funds on the card is from 1 to 30 days from the date the refund is made by the Seller (Service Provider).